Overview:

This method saves a single Response from a dealer for a specific Dealer Review.  The dealer is only allowed one Response per Review, so if multiples are submitted you will receive the corresponding error code.  Please see section entitled “Return Codes” for a list of possible values.  

API: 
Dealer Review Management API
API Class: 
Dealer Review Management API
Description: 

Overview:

This method saves a single Response from a dealer for a specific Dealer Review.  The dealer is only allowed one Response per Review, so if multiples are submitted you will receive the corresponding error code.  Please see section entitled “Return Codes” for a list of possible values. 

Endpoint: /DRMService/1.2/rest/response/saveDealerResponse

HTTP Method: POST

Input Params: None

Possible Return Codes:

SAVE_SUCCESSFUL: Response was saved

API Response:

<?xml version="1.0" encoding="UTF-8"?>

<dealerReview xmlns="http://api.cars.com/schemas/dealer_review.xsd">

    <returnCode>

        <code>SAVE_SUCCESSFUL</code>

        <message>Review/Response/Feedback was saved successfully or Response was deleted Successfully</message>

    </returnCode>

    <consumerDealerReview>

        <dealerReviewResponse>

            <dealerReviewResponseIdentifer>755e51b9-a6dd-4453-8388-03767637442a</dealerReviewResponseIdentifer>

        </dealerReviewResponse>

    </consumerDealerReview>

</dealerReview>

 

 

NOTE: If a response exists for the review, you will get 502 Error.

 

Input Object:

DealerReview Object that includes a single ConsumerDealerReview along with a corresponding dealerReviewResponse object.  Required fields are:

 

Property

Description

consumerDealerReviewIdentifier

Id of the Review to respond to.  Contained in the consumerDealerReview object

responseName

Responders Name

text

Text of the response

ipAddress

IP Address of the responder. 

 

Example:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<dealerReview xmlns="http://api.cars.com/schemas/dealer_review.xsd">

   <consumerDealerReview>

      <consumerDealerReviewIdentifier>206826</consumerDealerReviewIdentifier>

      <dealerReviewResponse>

         <responseName>Diane Sample</responseName>

         <text>Yes, you are correct, many of our Pre-Owned models advertised on the Internet have been Sale Priced, and therefore, there is little to no room to negotiate.  We try to stay competitive by offering a Low Up Front price, rather than the "stereotypical" back and forth to the manager bargaining, to ultimately end up at the same price we advertised in the first place.

Unfortunately, from the sound of your review, maybe our process of explaining this could have been done in a different or better manner.  If you would like, please feel free to contact our General Manager, Mr. Jim Sample, and we will try our best to rectify the situation in any manner we can.  Additionally, ABC Dealership welcomes all feedback and suggestions.  Thank you for taking the time to let us know about a potential situation.</text>

         <ipAddress>67.333.147.68</ipAddress>   

      </dealerReviewResponse>

   </consumerDealerReview>

</dealerReview>

 

Test
Method Type: 
POST