The Dealer Review Management Service (DRMS) is the mechanism through which Cars.com allows contractual business partners to send and extract dealer reviews to and from the Cars.com website.
This web service offers three methods of interaction:
getReviews – extracting reviews from Cars.com.
saveDealerReview – capturing reviews on behalf of Cars.com outside of the Cars.com domain and delivering those reviews to Cars.com via this web service.
saveResponse – Submitting a Dealer’s response to a consumer review.
To help identify fraudulent reviews, we send all reviews and responses to a third party partner for review followed by an additional layer of internal screening. This means that a review and/or response is not immediately available for viewing once submitted. In general each review and response takes 24-48 hours for analysis before being posted on the site.
Each consumer review may have a maximum of one (1) responses sent from the Dealer. Any additional attempts to initiate the saveResponse method for a single review will result in an error message from the service.
Currently all API-based Cars.com data access is available only for approved business partners. If you would like to become a partner please return to the Cars.com Developer Portal Homepage to review instructions for contacting Cars.com’s Business Development Team.
Dealer Review Management API
Method returns aggregate data (total number of reviews, review count, etc) along with all individual reviews for a given dealer. This is the method to use in order to display existing reviews.
This method saves a new Dealer Review for a specified Dealer. Note that even if the save was successful, the review will not appear on the site and in the getReviews call until it has gone through our fraud processing and been approved. This generally takes 24-48 hours.
This method saves a single Response from a dealer for a specific Dealer Review. The dealer is only allowed one Response per Review, so if multiples are submitted you will receive the corresponding error code. Please see section entitled “Return Codes” for a list of possible values.